SHIPPING, HANDLING AND DELIVERY DATES

Pending order verification and credit approval, orders will be dispatched usually within 2-4 business days once the order is confirmed (excluding public holidays). Additionally, dispatch delays for some orders may occur due to the high volume of orders placed during promotional periods or sales. Saturday, Sunday and Hong Kong public holidays are not considered business days. Please note: We follow the Hong Kong calendar and local time (HKT).

INTERNATIONAL SHIPPING

We currently use Fedex and SF Express for international orders. The shipments will be charged on a flat rate basis.

CUSTOMS DUTIES & TAXES

Those ordered products for shipment to countries outside of Hong Kong is shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price, except United States.

Customers with shipping address in United States may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the said customs duties, taxes and fees. HIKING PATROL has no control over these charges and are not responsible for duties and taxes imposed by the destination country.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package and estimate its arrival time. Simply enter the tracking number on the courier website's tracking page.

SHIPPING ADDRESS

Please ensure that you provide us with the correct shipping address at the time of checkout. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

LOST OR DAMAGED PACKAGES

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.